Passengers & Visitors
Passenger Guide
Passenger Rights

Passenger Rights

The rights of the passengers when travelling by air;

Has your flight been cancelled or delayed for minimum two hours or more;

In case of such inconveniences, making necessary explanations to all its effected passangers is in the airline company’s liability. Please get in touch with your airline company on compensation and related assistance requrements.

In order to read Turkish Regulations about the rights of the passengers travelling by air and the situations where these rights are applicable; and the minimum rights of them in case of denied boarding, cancelled or delayed flights, click below link:

- http://web.shgm.gov.tr/doc4/shy-passenger.pdf

For information of the rights of the passenger rights travelling by air in the European Union, please click below links:

- http://ec.europa.eu/transport/passenger-rights/en/03-air.html
- http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf

To get information by phone:
Turkish Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00

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