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Passengers & Visitors
Our Services


All our guests entering Istanbul Sabiha Gökçen International Airport Terminal buildings will be subjected to security check and baggage control at security points by our authorized personnel in accordance with "National Civil Aviation Security Program - Annex 20".

Baggage Deposit

Passengers arriving early to Istanbul Sabiha Gökçen Airport may leave their baggage, to the Left Baggage Office in the Terminal Building Arrivals Level, International Arrivals hall per charge.

To contact Left Baggage office please dial +90 216 588 88 02.

Luggage packing unit

Two Luggage packing units serve to all our guests at Terminal Building Departures level. If you think your luggage is not appropriately packaged or is unprotected you can use luggage packing unit service.

Lost Luggage

On arrival, if your baggage does not appear or is damaged, there is no need to hassle; on applying to the Left Baggage Office or Ground Handling Staff, they shall make the necessary arrangements for you.

What you have to do is, just to give the correct details (the type, size, and color). The International Baggage Recovery System shall be tracking down your baggage.

If you are a member of an exclusive airline program or arrangement, do not forget to mention this on applying.

Baggage tracking on the average, for the domestic flights could take at least a month; while for the international flights could take upto three months. In case the baggage is not being recovered, you can ask for compensation. The compensation is paid on the weight, rather than the value.

For airline companies served by Çelebi Ground Handling

Çelebi Lost&Found Office

Domestic flights office phone : +90 216 588 51 65

International flights office phone : +90 216 588 65 57

e-mail : saw.lostfound01@celebi.com

Pegasus Ground Handling Lost&Found Office

Domestic flights office phone : +90 216 588 88 64

International flights office phone : +90 216 588 88 65

e-mail :

For airline companies served by TGS Ground Handling

TGS Lost&Found Office

Domestic flights office phone : +90 216 588 89 32

International flights office phone : +90 216 588 89 26

For Turkish Airlines and Anadolujet passengers +90 212 463 65 19

e-mail : sawlf@tgs.aero

Lost Property

For items lost in the Terminal areas, please contact Terminal Lost Property, operated by ISG Terminal Management. The office is located at the Departures Level (public area), Domestic Information Desk and operates between 08:00 and 23:30 hours.

For items lost in the terminal please send an email with a detailed description of the item (form, size, color, material..), and an indication of when and where it was lost to the Lost Property office.

For Lost Property you can fill the contact form to make an inquiry about left items.
To make an inquiry about lost property please choose "Lost&Found Item Inquiry" for reason for contact.

After receiving your e-mail you will be informed in maximum 2 work days.

Porter Services

Porter services come to the rescue of our guests on those occasions when baggage trolleys aren’t big enough to carry all that a passenger needs to carry. Attendants are ready to serve who are in need of porter services at the terminal entrances. The porter service is a paid service.