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HomeCorporate InfoIntegrated Management Systems Policy

Integrated Management Systems Policy

Corporate Info  

Our policy as Istanbul Sabiha Gökçen International Airport, aims to be the preferred airport in our region and the international hub in the transportation of passenger and cargo by contributing to the development of Turkish Aviation sector.

To provide this aim; fast, available, safe, modern and high quality terminal services are targeted and all the activities within the Istanbul Sabiha Gökçen Investment, Develop and Operation Inc. are considered with their environmental factors thus, integrated management system is constituted to avoid and control of hazards and apply effective occupational safety precautions.

Those following activities are promised to carry out within the scope of this policy;

  • Funded high tech foundation is used efficiently and the coherency of it is provided according to the expectations of customers,
  • Easy and accessible services are supplied to meet the expectations of our handicapped passengers,
  • Participation of all employees are provided with the educations and influential connections to satisfy the specifications of Customer Satisfaction Management System and to enhance activities of this system,
  • The complaints which are stated from our corporate customers and passengers are objectively investigated ,new solutions are created in a short time and consistent precautions are taken to avoid those complaints,
  • Employees are educated in order to improve environmental and occupational health consciousness and support corporate commitment
  • National aviation and environmental, occupational health and safety regulations are completely obeyed, international regulations and standards are followed,
  • All the activities which are environmentally important and risky in terms of occupational health and safety are controlled effectively and related risks are minimized,
  • Wastes are reduced at their source and their disposal is provided within the frame of regulations to prevent environmental pollution,
  • Natural source saving measures are encouraged in all operations to prevent global warming and climate change,
  • The studies about efficient use of energy and decreasing greenhouse gas emissions are supported,
  • Passengers and inhabitants are enlightened about environmental projects and applications to supply a clean viable environment for the next generations and the feedback is determined as a continuous improvement organ,
  • The performance and activities of Quality, Customer Satisfaction , Environmental and Occupational Health and Safety Management Systems are monitored, measured ,and improved continuously,
  • Environment-friendly goods and services are preferred in the process of purchasing,
  • By providing participation of the employees, an effective occupational health and safety report system is constituted and the potential workforce losses are reduced,
  • Workforce loss, occupational and work related diseases are minimized by controlling required medical examination and health monitoring processes in workplace.


10 April 2018

Lost and FoundFor items lost in the Terminal areas, please contact Airport Lost Property, operated by ISG Terminal Management by sending an contact form with a detailed description of the item (form, size, color, material...) and an indication of when and where it was lost to the Lost Property office.
Car Park Fee SubscriptionsCar park fee subscriptions has to be made before flight departures at payment points.
Car park fee subscription allows for single entrance. The card can not be used for multi entrance.
Important notice about flightsCheck-in process starts approximately 2 to 3 hours prior to scheduled departure. Depending on airline companies, domestic or international check-in opening times may vary. It is highly recommended that our passengers should be at Sabiha Gokcen Airport accordingly.
Duty Free shopping limits are increasedDuty free shopping limits are increased. Duty free allowance per passenger has been newly regulated for passengers entering the country.