Passenger Services

In order to ensure passenger and airline satisfaction which is our greatest priority, check-in and baggage procedures are completed in the shortest possible time, whilst passengers without baggage avoid queues thanks to the self check-in kiosks.

In order to ensure passengers have a safe and pleasant journey, the following services are provided by our experienced and friendly personnel.

  • Passenger Check-in and Baggage Procedures

  • Boarding the Aircraft

  • Greeting arriving passengers and directing to arrival halls

  • Provision of necessary equipment for disabled passengers

  • Lost and damaged baggage procedures

  • Co-ordination of VIP Services

  • Unaccompanied minor and passengers with special circumstances.

 
important notice about flights
It is kindly requested that passengers should arrive at Istanbul Sabiha Gokcen Airport 90 minutes before domestic and 120 minutes before international flights.